There are a number of ways in which you can touch base with the hosting company whose services you’re using, but the one that you will invariably find irrespective of which company you opt for is a support ticket system. This is the easiest method of communication for different reasons. In the event that no tech support staff representative is free at the moment and they’re all busy, a phone call may not be answered, but a ticket will always hit home. Furthermore, you can copy & paste large pieces of information without having to worry about typos, and if a given issue needs more time to be fixed or a number of replies must be exchanged, all the information will be in one and the same place, so either party can always see the comments supplied by the other one. The drawback of using tickets to contact your web hosting company is that they are usually separate from the web hosting platform, so if you have to supply information or to follow directions, you will need to use at least two separate interfaces and this number could rise in case you wish to manage a couple of domain names. Besides, lots of hosting companies reply to tickets after a few hours, or even once in every 24 hours, and for you as a customer, this means wasted time whilst awaiting an answer.

Integrated Ticketing System in Shared Hosting

The ticketing system that we are using for our Linux shared hosting is not separate from the web hosting account. It’s part of our all-in-one Hepsia hosting Control Panel and you’ll be able to visit it at any moment with just a few clicks of the mouse, without ever leaving your account. The ticketing system comes with a quick-search field, so you can track down de facto any trouble ticket that you’ve already posted, in case you need it. You can also read knowledge base articles that are relevant to different problem categories, which you can select, so you can find out how to resolve a specific issue even before you open a ticket. The ticket response time is maximum sixty minutes, so you can receive prompt assistance at any particular time and in case our client service team recommends that you should do something within your account, you can do it on the spur of the moment without needing to log out of the Control Panel.

Integrated Ticketing System in Semi-dedicated Hosting

The support ticket system that we use is integrated into the Hepsia hosting Control Panel, which we have created for our semi-dedicated hosting, which implies that you will not require an additional platform to get in touch with our customer care staff – you can do this on the spot as soon as you chance upon a predicament. Posting a new ticket requires several clicks and tracking down an older one is just as simple. Using our clever search box, you can swiftly find any ticket that you’ve opened in the past. You can open a ticket whenever you want as our tech support engineers are at your disposal day and night and respond in no more than 60 minutes, although it rarely takes this much to receive a reply. With the Hepsia Control Panel, you’ll have everything in one single location and you can forget about having to go through two or more platforms to resolve a simple issue.