If you ever experience a problem with your website and are incapable of taking care of it on your own, ask the hosting provider’s client support staff to assist you to get the website back online. A fast resolution would be the best scenario, but lots of companies answer within 24 hours or even more, particularly if you’re doing business with a hosting reseller. Even if your problem can be easily fixed, your site may not work correctly or it may not be available at all for a long time period, so you may lose prospective clients since it is rather unlikely that anyone would be eager to revisit a site that’s faulty. Hence, you ought to make sure not only that you can touch base with your hosting provider, but also that they can reply and help you in a timely manner. If a software app update does not go smoothly or if you delete something unintentionally, for instance, the website should be restored swiftly in order to avoid extended unavailability.

One-Hour Response Guarantee in Shared Hosting

If you’re using one of our Linux shared hosting and you’ve got an inquiry or face a certain difficulty, you can touch base with us 24-7-365 by opening a support ticket or by writing an e-mail and we will make sure that you have an answer in no more than 60 minutes. In case the issue can be resolved, we’ll do it before we respond to you, whilst if there’s something that you need to do on your end, we’ll give you all the required info – what settings to check, what possible solutions to try out, etc. Usually, you will obtain an answer within less than thirty minutes, which means that waiting for hours and hours on end or even for more than one day to get support is something out of the question. Our one-hour response guarantee applies to any enquiry that you might have – billing, technical or general.

One-Hour Response Guarantee in Semi-dedicated Hosting

As we understand precisely how essential it is to get timely assistance, we guarantee that you won’t ever need to wait for more than one hour to receive a reply to any trouble ticket that you submit from your semi-dedicated server CP. In fact, you’ll seldom have to wait for more than twenty to thirty minutes and this is valid for any issue regardless of what its nature is – billing, technical or general. Plus, our tech and client support team is available to you 24/7/365, so even in case you send a ticket during public holidays, you will invariably obtain a fast reply, which will include the answer to a query, the solution to an obstacle or the information necessary to solve an issue yourself – if there’s something that you need to do on your end. If you use our services, you will never need to spend a whole day waiting for an answer like you would with lots of other hosting companies.