The presence of the customer and tech support that a shared hosting company provides will tell you a lot about the services that they provide as well. When you're allowed to use just emails and / or tickets, you have most likely come across some reseller and not the actual hosting supplier. When this is the case, you may have to wait for a couple of days in order to get a problem resolved since the reseller may not be checking their communication regularly or they may need to get hold of the actual web hosting company for extra assistance. If the supplier can provide various ways of communication with quick response time available at any time, they're almost certainly the top provider, not a reseller. Which means that you will get prompt assistance and quality support as they will have direct access to the servers where your account will be created. No matter what the issue - technical or sales, it is always better to have the option to contact your hosting company directly by using your favourite way of communication.

24/7 Customer Support in Shared Hosting

The customer and technical support services for all of our shared hosting plans are round-the-clock, therefore you can forget about waiting for a couple of days so as to receive assistance. If you aren't our client yet, you can give us a call, chat with a representative or send an email message. In case you already have an account, you can open a support ticket on top of the other three ways of contact. You are able to pick the best way to contact us depending on what your location is or what kind of device you use. We're able to assist you for more or less any webhosting-related query that you may have or issue that you may encounter and even if you get in touch with us during the weekend or on official holidays, we shall be available 24/7. For more technical or time-consuming issues you may open a support ticket, but even in this situation the maximum response time will never exceed one hour.

24/7 Customer Support in Semi-dedicated Hosting

We know how important it is to receive well-timed help, especially when your web site is not working efficiently for whatever reason. All of our semi-dedicated hosting feature 24/7 customer and tech support, thus in case something comes up, you are able to use various methods to let us know - phone line with a few local numbers globally, live chat, email messages and tickets. The first two options are for billing, pre-sales and general matters, so in case you do not have an account yet, for instance, you will be able to find extra details regarding our services, or we will assist you with less complex tech problems. The other two methods are for strictly tech matters or everything that's more time-consuming since it is easier to follow the dialogue between you and our support crew. The warranted max reply time for them is just 1 hour, the regular one - 15-20 min, therefore you will not need to wait for a whole day in order to receive assistance as you may have to do with other service providers.

24/7 Customer Support in VPS

With our Linux VPS, you won't ever have to wait for more than one hour in order to receive help for any problem that you may experience regarding the server or the software that comes pre-installed with it. We guarantee this short answer time for all the tickets that you open through your billing Control Panel or emails that you send to our technical support team. We also have local telephone numbers in several countries around the world as well as a live chat service where we'll assist you with pre-sales, billing and general questions. Customer and technical support is available 24/7/365 through the various means of communication, so regardless what your question or problem is, there's always someone to help you right away. If you need assistance with third-party software, that you cannot deploy or which gives you troubles, you're able to benefit from the Managed Services upgrade package that we provide with all VPS plans.

24/7 Customer Support in Dedicated Hosting

When you purchase a dedicated server from us, you are able to get in touch with us anytime using various channels and the max time that you'll have to wait for an answer is approximately 1 hour, so you can forget about waiting an entire day. Our customer and technical support service is available 24/7 regardless of whether it's a holiday or a weekend and we can help you with anything relevant to the apps that are pre-installed on your server. To contact us about a technical matter, you can open a ticket from the Help section of your billing Control Panel or you can send us an email message. In case you have any general questions or you would like to find out about our web hosting solutions before you order, you may also use our live chat or you can call one of the local numbers that we have in various countries worldwide. In case you'd like to receive help with third-party software that you can't install or operate properly, you can add the Managed Services upgrade to your package and our system administrators will assist you.